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Account, Settings, and Billing

Explore our Account, Settings, and Billing Docs—an essential toolkit to navigate the backend of your Ad Badger experience seamlessly. From setting up your account preferences to understanding billing nuances, these guides empower you to tailor Ad Badger to your needs. Unlock the full potential of our platform with clear instructions, troubleshooting tips, and insights into managing your account like a pro.
Michael Erickson Facchin
By Michael Erickson Facchin
• 11 articles

As an agency, how can I add my clients with the SPP (Solutions Provider Portal)

Summary of the Issue Amazon has not yet built the necessary infrastructure for agencies to connect their clients’ Seller Central accounts to third-party tools (like Ad Badger) using the new Solutions Provider Portal (SPP). If your agency manages client accounts via SPP, you will not be able to connect those accounts to Ad Badger (or any other Amazon Ads API tool) at this time. This is a limitation on Amazon’s side, and we are actively in communication with their product and engineering teams about a resolution. 🧭 Background Historically, agencies could connect client accounts to Ad Badger (and similar software) as long as they were added as secondary users in Seller Central with the appropriate advertising permissions. Under this “old” method: - The agency’s user was granted access directly to the client’s Seller Central account (added as a user) - Ad Badger could detect and integrate those profiles through the Amazon Ads and Selling Partner APIs. However, when agencies are added through the Solutions Provider Portal, Amazon’s API does not pass through delegated client access. This means: - The agency can see its own agency account in Seller Central. - But tools like Ad Badger cannot access the underlying client accounts the agency manages under that SPP umbrella. Amazon has confirmed this is a known limitation of the new SPP access model. Current Workaround (Amazon’s Recommendation) Until Amazon completes the required updates, agencies must continue using the traditional access method. Here’s what to do: 1. Ask each client to add your agency as a user (employee) directly to their Seller Central account. 2. Your agency user should be granted Admin permissions for both:

Last updated on May 24, 2026

Understanding Overage Fees

If you've encountered an overage fee and are wondering what it is, you're in the right place! What is an overage fee? An overage fee occurs when your usage surpasses the allocated limits of your subscription. It helps us maintain optimal performance for everyone by covering the additional resources used. Why am I being charged an overage fee? If you find yourself facing overage fees frequently, consider upgrading your subscription. You can check your Ad Spend in Settings > Billing > Overview for more details. Upgrading ensures a seamless experience without worrying about unexpected charges. What Are the Overage Fees for Each Subscription Plan Duration? Below, you'll find a comprehensive table outlining the overage fees associated with each of our subscription plans - available on a monthly, quarterly, 6-month, and yearly basis. This table is designed to help you easily understand the potential additional costs based on your usage and select the plan that best suits your needs, ensuring you can manage your Ad Spend efficiently without surprises.  Whether you're looking to maintain your current subscription or considering an upgrade, this guide will assist in making an informed decision. Note: The above table assumes you are only 1 plan away from your corrected plan (i.e. you are paying for starter plan but should be on basic). For accounts that are more than 1 plan away, you pay the difference between your corrected plan minus your current plan multiplied by 1.1.  Remember, overage fees contribute to sustaining our database and keeping the software running efficiently. We appreciate your understanding and cooperation!

Last updated on May 31, 2026

Troubleshooting Payment Failed Error/Invalid Payment Method

At Ad Badger, we prioritize data security and strive to minimize the personal information we collect from our customers. We don't store any payment information, and we do not have access to any payment information. All data relating to your payments are handled by Stripe, our payment processor. While we are unable to help with issues relating to your payment, to better assist you, we have compiled this guide to help you resolve common payment failure errors effectively. When you encounter a payment failed error, it means that your payment could not be processed successfully. This can happen for various reasons, such as insufficient funds, expired or incorrect card details, or issues with Stripe. Troubleshooting Steps:     1.    Check Payment Details: Double-check that you have entered the correct payment information, including the card number, expiration date, and CVV code.     **2.    Verify Sufficient Funds: **Ensure that you have enough funds in your account or available credit on your card to cover the transaction.     3.    Use Alternative Payment Method: If possible, try using an alternative payment method that you have successfully used before.    ** 4.    Contact Your Bank: **Reach out to your bank’s customer support to verify if there are any issues on their end that might be causing the payment failure.     5.    Contact Stripe Support:  Stripe is our payment processor. You can contact their support team directly to inquire about the specific reason for the payment failure. Don’t worry; most payment failed errors are simple to resolve. By following the troubleshooting steps above, you’ll likely be able to successfully process your payment. Remember, your data security is essential to us, which is why we encourage you to handle payment-related matters directly with your bank or Stripe. If you’ve tried the troubleshooting steps but are still facing issues, don’t hesitate to reach out to our friendly support team at thebadger@adbadger.com. We’re here to assist you and ensure your payment is processed smoothly.

Last updated on May 24, 2026

How Do I Add My Amazon Account, Store, and Marketplace to Ad Badger?

Here are the steps to sync your Amazon account to Ad Badger's software. We ensure that security is maintained throughout the process. 1. How to Add Your Amazon Account to Ad Badger: First you'll need to navigate to the Amazon Account, Store, and Marketplaces settings screens. You can access these from the sidebar under "Marketplaces". Connect your Amazon Account in the "Advertising Account" section of your software settings. The correct account to connect is the one you use to log in to the Amazon Advertising Marketplace to access your store(s). To add your account, click on the "Connect Advertising Account" button and follow the steps. Agencies:__ If you use multiple seller accounts to access clients, you can add each of them using "Connect New Account". You may name the account whatever you want. This is for easy recognition within the software, and it will not change the name of the account in Amazon. Select the region of your marketplaces. Your account is region-specific with Amazon. They are: - North America: Canada, USA, Mexico - Europe: United Kingdom, Germany, France, Italy, Spain, India - Asia Pacific: Australia, Japan  Once you have named the account and clicked on the correct region, a login window will appear on your screen. Sign in to your Amazon Advertising account. Then, Click "Allow" 2. How to Add Your Store and Marketplace Once your Advertising Account is connected, you can head to the "Marketplaces" page to connect your marketplaces. After clicking "Connect Marketplace", select the Advertising Account that you connected in Step 1 to view its available marketplaces. Then, select each of the available marketplaces you wish to connect. Once you have selected everything you want, you can click "Connect". You do not need to connect your store separately from your marketplace; the connection will be made automatically. When your marketplace is added, you will see it listed along with the following: the flag of the country associated with the marketplace, the last time this marketplace data was synced with Ad Badger, and any available actions. Please note that it may take several hours to fully sync your marketplace for the first time, depending on the size of your marketplace. Voila! If you've completed these steps, Ad Badger is now added to your Amazon Account, Store, and Marketplace. Pro-Tips 1. You can change the name of your Store to anything you want for ease of management by clicking the pencil icon next to the store. This will not change the name of the store on Amazon, it will only change the name displayed in the Ad Badger Software 2. In addition, you can connect the Seller-API from this screen as well to start populating the "Product Ad Data" screen to enable viewing of Total ACoS and Hourly Data on your account. 3. Lastly, on the "All Stores" screen you can see the date the marketplace was connected and the number of marketplaces connected from the account. Why can’t I add my marketplace or account on Ad Badger? If you are having some issues adding your marketplace or account on Ad Badger, watch this video to learn more. Questions?  If you have any additional questions, contact us at support@adbadger.com.

Last updated on May 24, 2026