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Account & Settings

Michael Erickson Facchin
By Michael Erickson Facchin
20 articles

How Do I Add An Additional User to Ad Badger?

Do you need to add more team members to your account? Do you need to share view-only access to your client's profile so they can view your work? All of that is possible with People Management inside Ad Badger. How Do You Invite & Manage Additional Users or Clients? Inviting new users and managing users with access to your Ad Badger account is simple! First, you will need to purchase an additional user. ** If additional users have already been purchased on your subscription, you can skip these steps! 1. Click the Settings Gear in the menu. 2. Click on the Billing link to navigate to the Billing screen. 3. Once viewing Billing, find and click on "Manage Add-Ons." 4. Click the + sign next to the "Additional User" quantity counter. Add as many as you need! 5. Click on 'Save Changes' to review the changes to your subscription that you are about to make. 6. Review the new quantities of your subscription add-ons & the way it will affect your recurring subscription price. 7. If you're happy with your changes, click 'Confirm Changes.' Second, you are ready to invite an additional user to join your account. 1. Click the Settings Gear in the menu. 2. Click the People link to navigate to the "Manage People" screen. 3. Once viewing Manage People, find and click on "Invite a User." 4. Enter the email of the person you are inviting and set their role within your account. - Note: If you invite someone who already has an Ad Badger account, use their Ad Badger email! 5. Use the checkboxes on the right side of the screen to select which of your connected marketplaces you want to share with this new user. - Note: If you select the role of Admin for this user, they will automatically get all of your marketplaces, and you will be unable to select specifics. 6. Once happy with your settings, click "Invite to [number of selected marketplaces] Marketplaces" to send your invite! Tips & Tricks for Managing Users - Need to re-send your invite email? Use the "Re-send Invite" button on any Pending invite to re-email the invitee. - Need to adjust an invited user's role or marketplace access? Use the "Edit User" button on any Accepted invite to update user permissions. - **Need to delete an invite or an invited user?**Use the "Delete User" button on any invite to void Pending invites or remove Accepted users from your account. - Delete someone by mistake? It's ok! Just send them a new invitation to the same email as before, and they will receive an email to join your account again. - Forgot which Marketplaces you shared with an additional user? You can click on the "Shared Marketplaces" click to open a read-only drawer of which marketplaces the user has access to. What are the Additional User Roles? There are four possible roles that an Ad Badger user could be: Owner, Admin, Manager, and Client. Important things to know: - There can only ever be ONE Owner of an Ad Badger account. - Owners and Admins have edit access across all connected Marketplaces. - Managers have edit access to only the Marketplaces that are shared with them. - Clients have view-only access to only the Marketplaces that are shared with them. Let's look at a breakdown of each role's permissions within an account. | | Owner | Admin | Manager | Client | | Access Billing information, manage the account's subscription, and purchase or remove subscription add-ons. | ✅ | ❌ | ❌ | ❌ | | Access the Manage People screen, invite new users, and manage existing users. | ✅ | ✅ | ❌ | ❌ | | Add and remove Amazon Accounts, Stores, and Marketplaces. | ✅ | ✅ | ❌ | ❌ | | Dashboard Screens | ✅ | ✅ | View & Edit access for Shared Marketplaces | View Only access for Shared Marketplaces | | Analytics Screens | ✅ | ✅ | View & Edit access for Shared Marketplaces | View Only access for Shared Marketplaces | | Ad Manager | ✅ | ✅ | View & Edit access for Shared Marketplaces | View Only access for Shared Marketplaces | | N-Gram Explorer | ✅ | ✅ | View & Edit access for Shared Marketplaces | ❌ | | Search Term: Quick Attack | ✅ | ✅ | View & Edit access for Shared Marketplaces | ❌ | | Search Term: Duplicate Hunter | ✅ | ✅ | View & Edit access for Shared Marketplaces | ❌ | | Negative & Positive Nightly Hunts | ✅ | ✅ | View & Edit access for Shared Marketplaces | ❌ | | Dayparting Tools | ✅ | ✅ | View & Edit access for Shared Marketplaces | ❌ | | Bidding History | ✅ | ✅ | View & Edit access for Shared Marketplaces | View Only access for Shared Marketplaces | | Nightly Hunt History | ✅ | ✅ | View & Edit access for Shared Marketplaces | ❌ | Questions? If you have any additional questions, contact us at thebadger@adbadger.com.

Last updated on May 24, 2026

How do I Cancel My Subscription?

At Ad Badger, we understand that situations change, and you may need to cancel your auto-renewal subscription with us. We value your satisfaction and want to make this process as smooth as possible. Please Consider: Before proceeding with cancellation, we encourage you to consider a few important steps to ensure you're making the right decision and to receive the best possible support. 1. Schedule an Optional Off-Boarding Call We invite you to participate in our optional off-boarding call with our dedicated Customer Success Manager. This call is entirely optional but offers you the opportunity to share your experience with us and help us learn more about how we can improve our services.  During this call, you can discuss your reasons for cancellation and share any insights you may have. It also allows us to better understand your needs and potentially offer solutions that address your concerns. Our team can provide details about other ways to maximize the benefits of our services, offer training and assistance, and inform you about upcoming features that may align with your needs.  If you'd like to schedule an off-boarding call at a time that works best for you, please use this scheduling link. 2. Refund Eligibility We encourage you to review our Billing Policy for more information about the refund eligibility criteria. Still Want to Cancel? If the above options don't interest you, you can cancel immediately within your Billing Settings. **Note: Only the Owner of your Ad Badger account has access to this screen. 1. Navigate to your Billing Settings. 2. Scroll to the bottom of the Billing screen, and click "Cancel My Subscription.  3. Fill out the Cancellation Form that opens in a pop-up. 4. Confirm that you cancelled by viewing this successful cancellation screen. Want to Resume Your Cancelled Subscription? If you cancelled your subscription by mistake and are still within your active subscription period, you can resume it. 1. Follow the steps above to navigate to your Billing Settings. 2. Click "Resume My Subscription" at the top of the screen. We appreciate your business and the opportunity to serve you. If you decide to cancel your subscription, we hope that your experience with Ad Badger has been valuable. We look forward to any future opportunities to work with you.  Thank you for choosing Ad Badger! Questions?  If you have any additional questions, contact us at thebadger@adbadger.com.

Last updated on May 24, 2026

How do I remove an Amazon Account, Store, and/ or Marketplace from Ad Badger?

In order to disconnect anything from Ad Badger, you will need to disconnect the smallest entity first. This means before we can disconnect an Amazon Account, we have to remove all stores and marketplaces associated with it. Follow along below for step-by-step guidance. How to Remove Your Marketplace from Ad Badger: 1. Head to the All Marketplaces section of the Settings menu. - If applicable, you can filter this list by Store to make it easier to find the marketplaces you need to remove. 2. Locate the marketplace you wish to remove. 3. Click on the 'Remove Marketplace' trash bin icon in the Action column. 4. Confirm ""REMOVE"" on the pop-up screen to confirm the disconnection. **WARNING: **Removing a marketplace will delete ALL data associated with the marketplace and cannot be undone. For security reasons, this also means that Ad Badger will have no history of data for the marketplace. Make sure you are absolutely positive that you want to disconnect your marketplace before you click that red button. If you aren't sure, reach out to the Ad Badger team for advice. How to Remove Your Store from Ad Badger: 1. Head to the All Stores section of the Settings menu. - If applicable, you can filter this list by Advertising Account to make it easier to find the stores you need to remove. 2. Locate the store you wish to remove. 3. Click on the 'Remove Store' trash bin icon in the Action column. - **Note: **This button will be disabled if you still have Marketplaces connected under this store. See How to Remove Your Marketplace instructions above. How to Remove Your Amazon Account from Ad Badger: 1. Head to the All Advertising Accounts section of the Settings menu. 2. Locate the Advertising Account you wish to remove. 3. Click on the 'Remove Advertising Account' trash bin icon in the Action column. - **Note: **This button will be disabled if you still have Stores connected under this account. See How to Remove Your Store instructions above. Voila! If you've completed these steps, your Amazon Account, Store, and/ or Marketplace have been disconnected from the Ad Badger software. Questions? If you have any additional questions, contact us at support@adbadger.com.

Last updated on May 24, 2026

I'm a version 1 user of Ad Badger. How do I transition to version 2?

On September 1, 2020, we launched a new and improved version of the software, and we affectionately call it, Version 2, v2, and Ad Badger 2.0.  Version 2 is a brand new software built on new servers that are completely separate from the original version.  After October 1, 2020, we cannot automatically transfer version 1 users' original accounts to the new platforms, but you can! How to transition to Ad Badger Version 2: 1. Create [a brand new account here.](https://v2.adbadger.com/#/welcome" rel="noopener) Use a new password because you're creating a brand new account. 2. Verify your email address by following the button in the email that we will send you. 3. Once verified, select your plan and enter your credit card information. 4. Once complete, sync your Amazon Account. 5. Contact us to cancel Version 1.0.  What about my Ad Badger version 1 billing? Message us when you sign up for Ad Badger version 2, and we'll manually rectify your billing. We will credit the days you have already paid on Version 1.0 to your new subscription to 2.0. What if I'm paying a lower price for Ad Badger version 1 than version 2 costs? If you were with us from the beginning, you deserve to be grandfathered into the price you're accustomed to paying. Message us and we'll customize your plan. We're happy to leave Version 1.0 behind. You're going to love Ad Badger Version 2.0! Questions?    If you have any additional questions, contact us at support@adbadger.com.

Last updated on May 24, 2026