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Troubleshooting

Encountering tech hiccups? Our Tech Issues hub is your troubleshooter's haven. Whether it's a glitch, a bug, or just a mystery in the digital realm, find answers, workarounds, and expert tips here. We get it—tech can be tricky. Let's tackle those challenges together and get you back on the smooth road to advertising success. Explore, resolve, and conquer the tech terrain with our dedicated support for all your technical queries.
Michael Erickson Facchin
By Michael Erickson Facchin
49 articles

Select Payment Method Error

We're sorry you've encountered an unpaid error. This message indicates that your Ad Badger subscription payment has not been processed successfully. To swiftly resolve this issue and continue enjoying uninterrupted access to Ad Badger's powerful features, please follow these steps: 1. Verify Payment Information: - Start by ensuring that the payment information associated with your Ad Badger account is accurate and up to date. Check for any expired credit cards or billing discrepancies. 2. Update Payment Method: - If you've identified any issues with your payment information, update your payment method by accessing your Ad Badger account settings. Enter the correct details to facilitate a successful transaction. 3. Check for Billing Alerts: - Review any billing alerts or notifications that may have been sent to your registered email address. These alerts often provide additional details about the unpaid error and steps to rectify it. 4. Temporary Access: - While you work to resolve the payment issue, we understand the importance of continuous access. In the interim, you may experience temporary limitations on features. Rest assured, once the payment is successfully processed, your full access will be restored. 5. Monitor Account Status: - Keep an eye on your account status and billing information after making updates. Ensure that the payment is successfully processed to avoid any future interruptions in service. 6. Automated Billing Retry: - Ad Badger's system will make automated attempts to process the payment. However, it's essential to address any payment issues promptly to prevent extended service interruptions. We appreciate your understanding as we work together to resolve this matter. If you have any questions or need further assistance, do not hesitate to contact our support team. Thank you for choosing Ad Badger, and we look forward to providing you with exceptional service once the payment matter is resolved.

Last updated on May 24, 2026

Is Ad Badger Slow? Tips to boost speed

Your friendly neighborhood Honey Badger here, ready to help you optimize your Ad Badger experience.  The first thing to know: The Badger is CONSTANTLY thinking about speed. In general, Ad Badger runs faster every month. We track the time of each request. We know that Ad Badger helps you automate and optimize your Amazon Advertising, but did you know that you can also optimize Ad Badger's performance? As you may know, Ad Badger connects to the Amazon Advertising Marketplace API and loads tons of data points, which can take some time to load. But don't worry, we're constantly working to improve Ad Badger's speed, and we've got some tips to help you get the most out of it. Here are a few tips to optimize Ad Badger's performance: 1. Caching helps. The first time you request something might be the slowest, but the next time will be faster because it's saved. 2. Time frames: viewing 30, 60, 90 days of data is faster than 120, 180, and 365+ days of data. 3. Data in the 10's of 1,000's is always going to take some time to load. We aim to make super-requests like 50,000 product ads load in under 45 seconds. 4. Use The Quick Attack Tools: Most of the time, when you want to view all your search terms, you actually want to view a filtered set. Our quick attack tools allow you to set your filter first, instead of loading everything first. More quick attack tools are coming soon. 5. Amount of rows. It's usually faster to load 10, 20, 50 rows of data than 100, 250, 500 rows of data. If you notice something that's slower than you'd like, let us know. Your feedback and suggestions are really helpful in helping us prioritize improvements. And remember, we are generally able to load 10,000 keywords in under 10 seconds as demonstrated in this YouTube video: https://www.youtube.com/watch?v=hq570hVoFkU Thanks for being a part of the Ad Badger pack. We hope this helps you get the most out of our app.

Last updated on May 24, 2026